Frequently Asked Questions
question How are my tickets shipped?
All our tickets are shipped with Federal Express. To track a package, obtain the tracking number by referring to the lower left corner of the invoice that will be emailed to you then contact FedEx by logging onto their website at FedEx.com or call 1-800-GOFEDEX (1-800-463-3339) * Ticket shipments cannot be re-routed to an address different from the original address on the order.
 
question Can I have the order shipped to my P.O. Box?
Generally no, for security purposes we require a physical shipping address because we require a signature with the delivery of our tickets. This is possible only if the post office box has a regular address and is staffed by representatives for Federal Express to leave the envelope under the condition that it is signed for when picked -up. In any case where your billing address does not match your shipping address, including post office box situations, we will ask you to complete a fax authorization form and in this case we will contact you by phone.
 
question Will my credit card be safe with TheSeats.com?
We collects personal information for the sole purpose of processing orders and contacting customers in order to complete an order. At no time will TheSeats.com sell or share information from our customer database. We use powerful encryption to protect your personal information.
 
question I submitted my ticket request and I received an automatic ticket request confirmation via email, does that mean I purchased the tickets?
A ticket request does not become a confirmed purchase order until the request is processed during regular business hours. If we encounter any concerns during the ticket request process we will contact you by phone. Once the request has been processed, you will receive a confirmation email that includes a copy of the invoice. Your invoice has a FedEx tracking number in the lower left corner.
 
question When will my credit card be charged?
Your credit card will not be charged when the ticket request is submitted. The credit card is charged when we process the order, usually within 24 hours from the time the ticket request was submitted. However if your order was made on a weekend or for example on a Friday night, then your order might not be processed until Monday due to overwhelming number of orders typically received over any given weekend.
 
question What happens when the tickets I want are not available?
If this becomes the case, we generally offer tickets in a similar location and adjust the price appropriately but we will contact you immediately. At this point, the customer has the option to refuse purchase but once the revised order has been accepted, the regular cancellation policy applies.
 
question Can I cancel my order?
All sales are final. We are not responsible for lost or stolen tickets, change of venue, date, time, or rainout. No customer initiated refunds, cancellations, or exchanges are allowed with the exception of a canceled event. The order can only be cancelled when our representatives fail to find the seats requested.
 
question Is my email address safe with TheSeats.com?
TheSeats.com does not sell or give email addresses to any corporation, or person, ever. It is for internal use and processing orders.
 
question Is there a will call option?
In some instances, tickets can be sent to will call if the tickets are unable to be shipped in time for the event. Tickets will either be sent to the will call box at the venue or to a nearby location. Please leave an accessible phone number so a representative can contact you immediately with specific will call instructions. The customer whose name is on the order needs to show a photo I.D. when picking up tickets.
 
question How can I track my tickets?
Please refer to the invoice received via email to view the Federal Express tracking number in the lower left corner. Packages can be tracked by contacting Federal Express at FedEx.com or by calling 1-800-GOFEDEX (1-800-463-3339).
 
question When will I get my tickets?
The shipping date generally depends on the date of the event. Refer to the invoice for notes pertaining to the exact shipping date. These notes are in the shipping notes section in the lower left corner of the invoice. Also included in the invoice is a Federal Express tracking number for you to track the envelope at FedEx.com or 1-800-GOFEDEX (1-800-463-4339).

If you have not received your tickets within 48 hours prior to the event you have an obligation to notify us immediately.

Unfortunately we are not responsible for deliveries that take longer than the estimated time given by FedEx.

question Where do your tickets come from?
All of the tickets listed on our site are being listed by reputable ticket brokers from across the country. These brokers go to great lengths to acquire tickets to sold-out events from various sources such as fans who decide after purchasing a ticket not to attend the event. We are able to offer you such a great selection by pooling their inventory together to present a wide array of tickets for you to choose from. We monitor the performance of our brokers diligently to ensure that they are complying with our high standard of customer satisfaction.
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The images appearing herein are for informational purposes only. TheSeats.com is an AllianceTickets website and is not affiliated with Ticketmaster or any other ticketing company, any box office, venue, performing artist or sporting organization such as: NBA, NFL, NHL, MLB, NCAA, NASCAR, USTA, PGA, LPGA, USGA, WNBA or any other sporting organizations. All logos and names of any of the aforementioned are used for purposes of factual description only. TheSeats.com is a nationwide events ticket-shopping directory.

 
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